At Novapulse Point, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our returns and refunds policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
Returns requested after 7 days of delivery will not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged due to misuse or mishandling
- Products missing original packaging or accessories
- Clearance or final sale items (if applicable)
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return.
Once your request is approved, we will provide instructions on how to return the product.
Refund Policy
After receiving and inspecting the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via a mutually agreed method since we operate on Cash on Delivery
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
Exchange Policy
We offer exchanges for defective or damaged items. Requests for exchanges must be made within 7 days of receiving the product and are subject to product availability.
Cancellation Policy
Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible as the order may already be processed or shipped.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]