At Novapulse Point, we are committed to delivering your orders efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed after confirmation. Once your order is placed, our team begins preparing it for dispatch. Orders are typically processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
Shipping Method
We offer shipping through trusted courier and logistics partners to ensure your order reaches you safely. All orders are shipped using reliable delivery services based on your location.
Cash on Delivery
We offer Cash on Delivery (COD) as our primary payment method. Customers are required to make full payment at the time of delivery to receive their order.
Order Tracking
Once your order has been shipped, you may receive updates regarding your shipment status through email or phone, if applicable.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing packages, or incorrect items, please contact us as soon as possible so we can assist you.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect information or unavailability, the courier may attempt redelivery. Continued failed attempts may result in order cancellation.
Damaged Packages
If your package arrives damaged, please do not accept it if possible and contact us immediately at [email protected] with details of the issue.
Contact Us
If you have any questions regarding shipping, feel free to reach out:
Email: [email protected]